SALES MODULE
The Sales & Marketing Management module handles three important aspects.
Customer Relationship Management, Sales transaction processing and post sales issue.
The Infrastructure Monitoring and Management System(IMMS) can emulate two different models.
A single sales office operation and Central sales office operations with branch level operations.
Customer database holds key information about customer contact details, preferences and relevant information.
Mass mailing, direct e-mail support, Electronic Folder are all linked to customer inquiries.
Sales transaction processing starts with Inquiry Management.
Follow-up details are stored which also have links to standard word processor, spreadsheet and presentation program.
Quotations are also linked to follow-up. Orders are booked and accepted through IMMS.
When orders are despatched the checklist is made and compared with order.
In post sales phase, installation and commissioning, service and spares sales and spares inventory is handled.
Marketing is a concept...............
